Virtual PBX

ELTEL renders IP-PBX service to the clients of its network - "Virtual telephone exchange". The functions of the telephone exchange are performed by software on servers of the operator, which are located in a professional data centre that guarantees an uninterrupted power supply and round-the-clock technical support. A client can, without purchasing and installing an automatic telephone exchange in the office take advantage of all the functions of an up-to-date digital telephone exchange.

The service is provided with the use of several versions of hardware-software platforms, and suits small offices with a few external telephone lines and internal numbers, as well as large organisations with hundreds of telephone lines.

Advantages from virtual telephone exchange:

  • Saving the offices space;
  • Saving the money spent on purchase;
  • Saving the money spent on service;
  • Getting the ease of moving to another site;
  • Getting the ease of modifications to the configuration;
  • ensuring absence of noise peculiar to some automatic telephone exchanges.

List of some available features (The list of functions is not limited to those listed below, and can be supplemented according to customer
needs):

  • Internal communication, dial by extension;
  • Auto Attendant with IVR (IVR could be any difficulty);
  • Different processing of calls incoming from/to different "external numbers";
  • Different processing of calls depending on the time of day/day of week (for example, for calls incoming at night or on the days off, a message is played like "Sorry, we have the day off, our working hours are ...
    please, call back at such-and-such time", or the system is switched to fax reception);
  • Different processing of calls from different internal lines (for example, a part of the internal lines may be banned for exit to long-distance / international communication);
  • Call queuing (unlimited number of queues);
  • Voice mail Fax to e-mail Call transfer (/supervised transfer/, blind transfer);
  • Call forwarding (unconditional, if busy, if no answer);
  • Call pickup (also directed pickup);
  • Call Parking;
  • Conference call;
  • Call recording;
  • System IP Phone with BLF and speed dial (usually used by secretary or by agents in contact centre).
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